Refund Policy

Your satisfaction matters to us. Because we deal in food products, our refund policy has some specific conditions. Please read carefully.

Damaged or Incorrect Orders

If your order arrives damaged, leaking or incorrect, please contact us within 48 hours of delivery with your order number and clear photos. We will review the claim and, where appropriate, offer a replacement or a refund to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, food products cannot be returned once delivered unless they are damaged, defective or incorrectly fulfilled. We do not accept returns for change-of-mind or taste preferences.

Failed or Cancelled Payments

If your payment was deducted but your order was not confirmed, the amount is typically auto-reversed by your bank within 5–7 business days. If it is not, please contact us with your payment reference.

Refund Timeline

Approved refunds are initiated to the original payment method within 3–5 business days. Banks may take an additional 5–7 business days to reflect the amount in your account.

Order Cancellation

You may cancel an order before it is dispatched. Once shipped, cancellation is not possible. To request a cancellation, contact us as soon as possible with your order number.

Contact

For refund or cancellation requests, reach us at our contact page.